As a general rule in life, you should not apologize for things that are not your fault. Years (decades?) of the half-true mantra of “the customer is always right” have infected the customer service industry to the point where we are now apologizing for things that are not our fault, and using apologies as a […]
tech support
Tech folks: Stop calling things Easy.
When you call something “simple,” “easy,” or “self-explanatory” in product documentation, you’re insulting your reader. You should stop doing that. Let’s put it in another context to illustrate my point. Scene: local auto repair shop. Your mechanic emerges from under the hood holding a small piece of rubber between grease-marked pointer finger and thumb. “Here’s […]
Using The WP Rollback plugin to beta test Better Click to Tweet
Starting today, you can beta test pre-released versions of Better Click to Tweet, to test new functionality, ensure compatibility with your environment, and/or lend a hand to aid in development. With version 5.5+, there’s a method for you to update to the release before it alerts you to an update on the plugins page of […]